pik365 Privacy Policy

This Privacy Policy applies to all users of the pik365 platform, accessible at pik365.win and through the pik365 mobile app. It covers how we collect, use, store, share, and protect personal information provided to us when you register an account, make a deposit or withdrawal, play games, or contact our support team.

By creating a pik365 account or continuing to use the platform, you confirm that you have read this Privacy Policy and that you agree to the collection and use of your information as described here. If you have any questions about anything in this policy, please contact our support team before using the platform — we are happy to explain anything that is not clear.

We take data privacy seriously, not because it is legally required, but because our users are real people and their personal information deserves to be handled carefully. This policy is written in plain language rather than dense legal boilerplate so that it is actually readable and useful to Pakistan players who want to understand how their information is being handled.

pik365 collects different categories of personal data depending on how you interact with the platform. Here is a straightforward breakdown:

We do not collect sensitive personal data such as ethnicity, religious beliefs, health information, or political opinions. We collect only what is necessary to operate your account, process payments, and comply with applicable obligations.

Information may be collected directly from you (registration form, verification documents), automatically during your use of the platform (technical and usage data), and from third-party verification services during identity checks (identity confirmation data).

The personal data we collect is used only for defined purposes. Here is how each category of data is used on pik365:

• Account management: Creating and maintaining your pik365 account, verifying your identity at registration and during KYC reviews, enabling login and account security features.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods. Your financial data is shared only with the payment processors required to complete the transaction.
• Fraud prevention and security: Detecting and preventing fraudulent activity, multi-accounting, money laundering, and other prohibited conduct. Technical and usage data is analysed for anomalies that may indicate account compromise or abuse.
• Regulatory compliance: Meeting anti-money laundering (AML) obligations, responding to lawful requests from authorities, and maintaining records required by applicable law.
• Platform improvement: Understanding how players use pik365 to improve navigation, game loading performance, mobile app experience, and betting market coverage — particularly for cricket and PSL markets.
• Customer support: Resolving account queries, payment disputes, bonus clarifications, and technical issues. Support communications are retained to maintain a record of how your issues were handled.
• Responsible gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and enabling responsible gaming tools at individual account level.
• Marketing communications: Sending you information about promotions, bonuses, and new features — but only if you have opted in to receive them. You can opt out at any time.

pik365 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the pik365 service to you — account creation, game access, payment processing, withdrawal handling.
• Legal obligation: Processing required by AML obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: Fraud prevention, platform security, abuse detection, and improving service quality — where these do not override your individual privacy rights.
• Consent: Marketing communications and optional analytics features, where you have explicitly agreed to receive or participate in them. Consent can be withdrawn at any time without affecting your ability to use pik365.

pik365 does not sell your personal data to any third party for marketing, advertising, or commercial profiling purposes. Full stop. Data is shared only with service providers who need it to operate a specific function for pik365, and only to the extent necessary for that function.

Categories of third parties who may receive limited personal data:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processors — receive transaction-relevant data to process deposits and withdrawals in PKR.
• Identity verification providers: KYC and document verification services receive identity data to validate your documents and confirm your identity during account verification.
• Game providers: Live casino studio providers and slot game suppliers receive session identifiers and relevant technical data to operate their games within the pik365 platform. They do not receive your full personal profile.
• Fraud prevention services: IP geolocation, device fingerprinting, and risk scoring services receive technical data to help detect and prevent account fraud.
• Legal authorities: Where required by law or legitimate legal process, pik365 may be required to disclose specific account data to relevant authorities. We will notify you where legally permitted to do so.

Financial data and identity verification documents submitted to pik365 are handled with heightened care. Payment data — including JazzCash account numbers, Easypaisa mobile numbers, bank account details, and transaction records in PKR — is stored in encrypted form and accessed only by authorised staff involved in payment processing and compliance review.

KYC documents such as CNIC (Computerised National Identity Card), passport, or other government-issued ID submitted for verification are retained for the legally required period and then securely deleted. These documents are not used for any purpose beyond identity verification and regulatory compliance.

Card payment details processed through pik365 are handled by PCI-DSS compliant payment processors. pik365 does not store full card numbers on its own systems.

Your PKR transaction history — deposits, withdrawals, bonus credits — is retained in your account record and is accessible to you through your account dashboard. This history is also available to authorised pik365 compliance staff for fraud review and regulatory reporting purposes.

pik365 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. Our security practices include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and pik365 servers
• Encryption of sensitive data at rest, including financial records and identity documents
• Role-based access controls limiting staff access to personal data to only those who require it for their function
• Regular security reviews of platform systems and third-party integrations
• Monitoring for unusual login activity and automated alerts for potential account compromise

While pik365 takes reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also have a role to play: use a strong, unique password for your pik365 account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

pik365 retains your personal data only for as long as necessary for the purpose it was collected, or as required by applicable legal obligations. General retention guidelines:

• Active account data: Retained for the full duration of your account relationship with pik365, plus a reasonable period after account closure for dispute resolution purposes.
• Financial transaction records: Retained for the period required by applicable anti-money laundering regulations following account closure.
• KYC identity documents: Retained for the legally required period following account closure and then securely deleted.
• Support communications: Retained for a reasonable period to maintain a record of how queries and disputes were handled.
• Technical and usage logs: Retained for a limited period for fraud prevention and platform improvement purposes, after which they are aggregated or deleted.

After the applicable retention period, your data is either securely deleted or anonymised so it can no longer be associated with you as an individual. You may request earlier deletion of specific data categories — see the Your Rights section below for how to do this.

pik365 uses cookies and similar tracking technologies on its website and app to provide a functional and consistent experience. Here is what we use and why:

• Essential cookies: Required for the platform to function. These manage your session, maintain your login state, and ensure security features work correctly. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, game view layouts, and previous deposit method selections to make your experience more convenient.
• Analytics cookies: Help us understand how users navigate the pik365 platform — which pages are visited, where users encounter difficulty, and how features are used. This data is used to improve the platform. Analytics data is anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity and protect against account compromise attempts.

pik365 does not use third-party advertising cookies or allow cross-site tracking for advertising network purposes. The tracking we do is limited to what is necessary for platform function, security, and internal improvement — not to build advertising profiles.

Most modern browsers allow you to manage cookie preferences. Note that disabling essential cookies will prevent core pik365 features from working correctly. For the best experience on mobile, use the pik365 app rather than a browser-based session.

As a pik365 account holder, you have the following rights over your personal data. To exercise any of these rights, contact the pik365 support team — we aim to respond within 30 days.

Exercising any of the above rights will not affect your ability to use your pik365 account, except where the right requested — such as deletion — requires account closure. We will not penalise you in any way for exercising your data rights.

pik365 may send you promotional communications about bonuses, new games, sports betting offers, and platform features. These communications are only sent where you have given consent at registration or through your account settings, or where pik365 has a legitimate interest in informing you about offers directly relevant to your account activity.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your pik365 account settings
• Clicking the unsubscribe link in any pik365 email
• Contacting the pik365 support team directly

Opting out of marketing does not affect transactional communications — you will still receive account security alerts, withdrawal confirmations, and other messages necessary for your account to function. These are not marketing and cannot be disabled.

pik365 is an adults-only platform. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has registered an account or provided personal data to pik365, we will close the account immediately and securely delete all associated personal data.

If you are a parent or guardian and believe that a minor has registered on pik365, please contact our support team immediately so the account can be located and closed. We treat reports of this nature with urgency.

pik365 may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or data handling practices. When material changes are made, we will notify registered account holders by email and publish the updated policy at pik365.win/privacy-policy with a revised "Last Updated" date at the top of the page.

Continuing to use pik365 after a policy update has been communicated constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you have the right to request account closure and deletion of your personal data, subject to any legally required retention periods.

We recommend reviewing this Privacy Policy periodically. The "Last Updated" date at the top will always tell you when it was most recently revised.

If you have questions about this Privacy Policy, want to exercise a data right, have a concern about how your information has been handled, or want to report suspected unauthorised use of your pik365 account, please get in touch:

We aim to respond to all privacy-related queries within 72 hours and to complete formal data rights requests within 30 days. If a request is complex and requires more time, we will inform you of the expected timeline before the standard deadline lapses.